Customizing Issue Types (workflows)
An Issue Type defines the workflow (sequences of statuses) that an issue of that type can progress through on its path to resolution.
A project can have multiple issue types.
Default Issue Type
When you create a new project, it comes with one issue type "issue". Here is an illustration of its workflow:
(The red arrows show the possible paths the status of an issue of this type can take)
When you create an issue of the type "Issue", here is what you see when you try to change its status:
(as you can see in the illustration above, "Open" can progress to "In Progress" or "Resolved")
Adding a New Issue Type
The project manager can add a new issue type by copying an issue type template to his project and then editing it:
Select the project
Select "Issue Types" in the sidebar
Copy an issue type template (select from the template list and click 
), and then
Click on 
to edit it to match your business process.
Editing an Issue Type
Welcome to the workflow editor! Before getting started, it might be handy to sketch out your desired workflow on paper, just like the illustration above.
After that, it is just a matter of setting that workflow into your Colabolo project via this workflow editor.
Below is the image you will see when you click the icon next to the issue type that you wish to edit:
 |
|
Name |
The name of this issue type. Will be visible in the "new issue" screen. |
|
Icon |
Select an icon for this issue type from the pull-down |
|
Status |
Configure the settings of each status in this section |
 |
Position |
You can drag the rows to change their sequence. The "resolved" status cannot be moved |
 |
Status Name |
Click the status name to edit it. Make sure it is unique |
 |
Icon |
Select an icon for this status from the pull-down |
 |
Delete |
Click the  icon to remove this status |
 |
Can progress to |
Select the statuses to which the current status can progress to. Only the checked status shall be displayed in the pulldown when the current status is active. |
 |
Add new Status |
Add a new status from here. Make sure you give it a unique name |
|
Resolution |
You can configure the resolutions available when an issue of the above type is "resolved". You can add new resolution, edit their name, change their position by dragging the row or delete |
|
Add new Resolution |
Enter a resolution name and click to add it to the resolutions list above |
When you "save" your changes, the issue type will be updated and ready to use.
Note: Currently you can add up to 10 statuses to a workflow.
