Creating Issues via Email
Once the project manager has activated the mail service for the project, any team member or external user can create new issues & comments by simply sending an email to the project's mail address. This can be useful for running a help desk, sales office or even client projects.
When an email is received by Colabolo, it automatically creates a new issue from the contents of the email:
| Email |
|
Issue |
| Subject |
⇒ |
Title |
| Body |
⇒ |
Description |
Tips:
1. If the email's subject contains the ID of an existing issue, for example (Project-T1-2), then the contents of the email are added as a new comment to the existing issue. Thus, external users can simply reply to the emails they receive from Colabolo and those replies shall be added as comments.
2. Even team members can create issues & comments by sending email to the project's email address. It is that easy.
3. Issues created by email are automatically assigned to the project manager by default and he can then assign them to suitable team member.
Here is an example of an issue created by incoming email:
 |
Created by |
The email address of the external user who created this issue via email |
 |
Notify to |
The sender's email address is automatically added to the Notify List of the issue |
 |
Email reply to external users |
Team members can choose to send reply to the external user(s) when adding a comment |
 |
Commented by |
External user's reply to the email from Colabolo is automatically added as a comment to the issue |
Tips:
1. Regular team members can also send emails to Colabolo. If you would like to add a comment via email to an existing issues, just make sure you enter the issue ID in the Subject field of your email like this: (Project-T1-2)
2. External users only receive those comments that the Colabolo user chooses to email. Unlike Colabolo users, they do not receive any notifications when the issue is updated, nor can they access the issue.
3. Sending/receiving of email attachments is not supported under the basic service.
Learn more:
